Billing Policy

Incade offers three subscription tiers designed to meet different business needs:

• • Starter Plan: Ideal for small businesses managing $1,000–$15,000 monthly ad spend
• • Growth Plan: For scaling businesses with $15,000–$50,000 monthly ad spend
• • Scale Plan: Enterprise solution for businesses spending $50,000+ monthly

Current pricing is available on our pricing page. Plans can be paid monthly or annually (with annual billing offering a discount).

All new customers receive a 7-day free trial with access to full features.

• • No credit card required to start the trial
• • Full access to all platform features during trial period
• • Trial ends automatically after 7 days
• • You must select a paid plan to continue using Incade after trial expiration
• • One free trial per organization

We accept the following payment methods via Stripe:

• • Credit cards (Visa, Mastercard, American Express)
• • Debit cards
• • SEPA Direct Debit (European customers)
• • Bank transfers (for annual Enterprise plans)

All payment information is processed securely by Stripe. We do not store your complete credit card details on our servers.

If your payment fails:

1. 1. We will attempt to charge your payment method up to 3 times over 7 days
2. 2. You will receive email notifications for each failed attempt
3. 3. If all attempts fail, your account will be suspended
4. 4. Your data remains secure during suspension for 30 days
5. 5. After 30 days of non-payment, your account may be permanently deleted

Update your payment method in Settings → Billing to resolve payment issues.

General Policy: All fees are non-refundable except in the following cases:

• • If we cancel your account due to our error
• • If required by applicable consumer protection laws
• • Technical issues on our end that prevent service access for 7+ consecutive days

No refunds for partial months. When you cancel, you retain access until the end of your current billing period.

You can cancel your subscription at any time through Settings → Billing → Cancel Subscription.

• • Cancellation takes effect at the end of your current billing period
• • You retain full access until the billing period ends
• • No refunds for the current billing period
• • Your data is retained for 30 days after cancellation for potential reactivation
• • You can reactivate anytime within 30 days with no data loss

We reserve the right to change our pricing. We will provide at least 30 days notice before any price changes take effect for existing subscribers.

Continued use of the service after the price change takes effect constitutes acceptance of the new pricing.

All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes applicable to your subscription in your jurisdiction.

For EU customers, VAT may be applied based on your location. VAT-compliant invoices are available in your billing dashboard.

For billing questions, disputes, or assistance, please use our Contact Form. We aim to respond within 1 business day.